Our Consultation Policy
Being a highly sought after immigration law firm means that we have a large volume of clients wishing to undertake consultations with us and as such, it is important to read these consultation & payment terms and conditions to ensure you understand the terms and conditions of scheduling a consultation with us.
Consultation Fees
Our consultation fee may change from time to time, we will advise you of our fee in advance of any booking of a consultation. The consultation fees must be made prior to your consultation, i.e. at the time of scheduling your consultation. We accept credit card payments, EFT and Cash.
If payments are being made by EFT, they must be cleared before we can proceed to scheduling the consultation.
Types of Consultations Available
Consultations may be undertaken face to face at our office, via video conference, telephone or via email.
Rescheduling your Consultation
Your consultation will be confirmed via email within 24 hours of your appointment. If more than 48 hours’ notice is received, we can consider rescheduling your consultation depending on our availability however rescheduling can only occur once.
Cancellations / No Show
We value your time and our time, and as such we do not offer refunds for cancellations, lateness or no shows.
If a cancellation has occurred due to some unforeseen circumstance that is outside your control, refunds may be considered on a case-by-case basis.
If you do not attend your scheduled consultation, and a consultation fee is yet to be paid, a cancellation fee of 100% of the consultation fee is payable and due immediately.
It is important you arrive on time for your consultation, if you do not arrive within your allocated time, you may not be able to receive the entire allocated time with your immigration lawyer due to other consultations that may be scheduled.
Credit Card Payments
Ethos Migration Lawyers use the Commonwealth Bank of Australia to provide credit card merchant services.
We accept Mastercard credit and debit cards, Visa credit and debit cards and AMEX cards.
For all online payments, a credit card surcharge may be applicable, and this fee will be displayed to you prior to you making payment.
Online Payment Security & Protection
The protection and security of information that you provide on this website is very important to us, and strict industry standards are applied at all times.
Payment information that you enter when using this site is processed and stored in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). This Standard has been developed by the PCI Security Standards Council which is an open global forum responsible for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection.
The information that you provide is protected through the use of Secured Socket Layer (SSL) 128-bit encryption. You will notice that the URL in your browser is “HTTPS” instead of “HTTP”. This is because this security feature has been invoked. Your browser may also display a lock symbol on the bottom task bar line to indicate that a secure website is being used.
The storage of payment information on the host server used by this website is protected from external networks by the deployment of firewalls and proxy servers.
Consultation or Payment Enquiries
If you have any questions or enquiries in relation to our consultation terms and conditions, please email us at info@ethosmigration.com.au
If you have questions or enquiries in relation to our payment terms and conditions, please email us at accounts@ethosmigration.com.au