Our Consultation Policy
Being a highly sought after immigration law firm means that we have a large volume of clients wishing to undertake consultations with us and as such, it is important to read our Consultation Policy to ensure you understand the terms and conditions of scheduling a consultation with us.
Our consultation fee may change from time to time, we will advise you of our fee in advance of any booking of a consultation. The consultation fees must be made prior to your consultation, i.e at the time of scheduling your consultation. We accept Credit Card payments, EFT and Cash. If payments are being made by EFT, they must be cleared before we can proceed to scheduling the consultation.
Types of Consultations Available
Consultations may be undertaken face to face at our office, via video conference, telephone or via email.
Rescheduling your Consultation
Your consultation will be confirmed via email within 24 hours of your appointment. If more than 48 hours’ notice received, we can consider rescheduling your consultation depending on our availability however rescheduling can only occur once.
Cancellations / No Show
We value your time and our time, and as such we do not offer refunds for cancellations, lateness or no shows.
If a cancellation has occurred due to some unforeseen circumstance that is outside your control, refunds may be considered on a case by case basis.
If you do not attend your scheduled consultation, and a consultation fee is yet to be paid, a cancellation fee of 75% of the consultation fee is payable and due immediately.
It is important you arrive on time for your consultation, if you do not arrive within your allocated time you may not be able to receive the entire allocated time with your immigration lawyer & registered migration agent due to other consultations that may be scheduled.